Comprehensive Legal Policies for Dio Life Home Healthcare

Overview

This document provides UAE-compliant legal policies for Dio Life Home Healthcare , incorporating DHA (Dubai Health Authority) guidelines and UAE data protection regulations.

1. Privacy Policy

PRIVACY POLICY

1. Introduction

Dio Life Home Healthcare (“we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and Dubai Health Authority (DHA) regulations.

2. Information We Collect

2.1 Personal Information

• Full name and contact details
• Emirates ID number
• Date of birth and age
• Gender and nationality
• Health insurance information
• Medical history and health records
• Emergency contact information
• Payment and billing information

2.2 Technical Information

• IP address and device information
• Browser type and version
• Website usage patterns
• Cookies and similar technologies

2.3 Healthcare Information

• Medical assessments and diagnoses
• Treatment plans and prescriptions
• Appointment schedules
• Healthcare provider notes
• Laboratory and diagnostic results

3. How We Use Your Information

We use your personal data for:

• Providing home healthcare services
• Scheduling and managing appointments
• Medical record keeping and continuity of care
• Billing and insurance processing
• Communication regarding your healthcare
• Compliance with DHA regulations
• Quality improvement and service enhancement
• Legal and regulatory compliance

4. Legal Basis for Processing

We process your data based on:

• Consent: For marketing communications and non-essential services
• Contract: For providing healthcare services
• Legal Obligation: For DHA compliance and regulatory requirements
• Vital Interests: For emergency medical situations
• Legitimate Interest: For service improvement and fraud prevention

5. Data Sharing and Disclosure

We may share your information with:

• Licensed healthcare professionals involved in your care
• DHA and other regulatory authorities (when required)
• Insurance providers (with your consent)
• Third-party service providers (under strict confidentiality agreements)
• Legal authorities (when legally obligated)

We never sell your personal data to third parties.

6. Data Security

We implement robust security measures including:

• End-to-end encryption for data transmission
• Secure cloud storage with regular backups
• Access controls and authentication protocols
• Regular security audits and assessments
• Staff training on data protection
• Incident response procedures

7. Data Retention

• Medical Records: Retained as per DHA guidelines (minimum 10 years)
• Personal Information: Retained for the duration of our relationship plus 7 years
• Marketing Data: Retained until consent is withdrawn
• Technical Data: Retained for 2 years unless required for longer periods

8. Your Rights

Under UAE data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request data deletion (subject to medical record retention requirements)
• Object to processing
• Data portability
• Withdraw consent
• Lodge complaints with regulatory authorities

9. International Transfers

Any international data transfers comply with UAE regulations and include appropriate safeguards such as adequacy decisions or standard contractual clauses.

10. Contact Information

Data Protection Officer:
Email: info@diolifehealth.ae
Phone: +971 45526179

For privacy-related inquiries, contact us at the above details.

2. Cookies Policy

COOKIES POLICY

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and enable certain website functionalities.

2. Types of Cookies We Use

2.1 Essential Cookies

• Purpose: Website functionality and security
• Examples: Session management, security tokens
• Legal Basis: Legitimate interest
• Retention: Session duration

2.2 Functional Cookies

• Purpose: Enhanced user experience
• Examples: Language preferences, accessibility settings
• Legal Basis: Legitimate interest
• Retention: 12 months

2.3 Analytics Cookies

• Purpose: Website performance analysis
• Examples: Google Analytics, page views
• Legal Basis: Consent
• Retention: 26 months

2.4 Marketing Cookies

• Purpose: Advertising and remarketing
• Examples: Social media pixels, advertising networks
• Legal Basis: Consent
• Retention: 13 months

3. Third-Party Cookies

We may use third-party services that set cookies:

• Google Analytics
• Social media platforms
• Healthcare service integrations
• Payment processors

4. Managing Cookies

You can control cookies through:

• Our cookie consent banner
• Browser settings
• Third-party opt-out tools
• Contacting us directly

5. Cookie Consent Withdrawal

You can withdraw consent at any time by:

• Adjusting cookie preferences on our website
• Clearing browser cookies
• Contacting our privacy team

3. Terms & Conditions

TERMS & CONDITIONS

1. Introduction

These Terms & Conditions (“Terms”) govern your use of Dio Life Home Healthcare services and website. By using our services, you agree to these Terms.

2. About Us

Company: Dio Life Home Healthcare LLC
Website: https://diolifehealth.ae/

3. Services Provided

We provide licensed home healthcare services including:

• Medical consultations
• Nursing care
• Laboratory services
• Physiotherapy
• Specialized treatments
• Health monitoring

4. User Eligibility

To use our services, you must:

• Be 18 years or older, or have parental/guardian consent
• Provide accurate and complete information
• Have legal capacity to enter into contracts
• Comply with UAE healthcare regulations

5. Service Terms

5.1 Appointments

• Appointments must be scheduled through authorized channels
• 24-hour cancellation notice required
• Emergency services available 24/7
• Service availability subject to healthcare professional availability

5.2 Medical Information

• You must provide accurate medical history
• Inform us of any changes in health status
• Follow prescribed treatments and recommendations
• Maintain confidentiality of other patients’ information

6. Fees and Payment

• Service fees as per published rates
• Payment due upon service completion
• Insurance claims processed as per provider agreements
• Additional charges may apply for specialized services
• Refund policy applies as per UAE consumer protection laws

7. Liability and Disclaimers

7.1 Medical Disclaimers

• Services provided by licensed healthcare professionals
• Emergency situations require immediate hospital care
• Treatment outcomes cannot be guaranteed
• Patient compliance affects treatment success

7.2 Limitation of Liability

Our liability is limited to the extent permitted by UAE law. We are not liable for:

• Acts of third-party healthcare providers
• Equipment failure beyond our control
• Patient non-compliance with treatment
• Force majeure events

8. Intellectual Property

All website content, including text, images, logos, and software, is protected by intellectual property laws. Users may not reproduce, distribute, or create derivative works without written permission.

9. Termination

We may terminate services for:

• Breach of these Terms
• Inappropriate behavior toward staff
• Non-payment of fees
• Legal or regulatory requirements

10. Governing Law

These Terms are governed by UAE federal and local laws. Disputes will be resolved through UAE courts or arbitration as applicable.

11. Contact Information

For questions about these Terms:
Email: info@diolifehealth.ae
Phone: +971 45526179

4. Marketing & Communication Consent

MARKETING & COMMUNICATION CONSENT

1. Consent Statement

By providing your contact information, you acknowledge and consent to receive marketing communications from Dio Life Home Healthcare about:

• Health and wellness tips
• New service offerings
• Appointment reminders
• Health awareness campaigns
• Special offers and promotions
• Newsletter and health updates

2. Communication Channels

We may contact you via:

• Email
• SMS/WhatsApp
• Phone calls
• Push notifications (mobile app)
• Postal mail

3. Frequency

You may receive:

• Health Tips: Weekly
• Service Updates: As needed
• Appointment Reminders: 24-48 hours prior
• Promotional Offers: Monthly
• Emergency Alerts: As required

4. Opt-Out Rights

You can withdraw consent at any time by:

• Clicking “Unsubscribe” in emails
• Replying “STOP” to SMS messages
• Contacting us at info@diolifehealth.ae
• Phone: +971 45526179
• Updating preferences in your account

5. Data Processing

Your marketing data will be:

• Processed securely and confidentially
• Used only for stated purposes
• Shared only with authorized service providers
• Retained until consent is withdrawn
• Protected under UAE data protection laws

5. Appointment & Contact Form Consent

APPOINTMENT & CONTACT FORM CONSENT

1. Data Collection Notice

When you submit an appointment request or contact form, we collect:

• Personal identification information
• Contact details
• Health-related information
• Appointment preferences
• Special requirements or requests

2. Purpose of Collection

Your information is used to:

• Schedule and confirm appointments
• Provide requested healthcare services
• Communicate appointment details
• Maintain medical records
• Process insurance claims
• Ensure continuity of care

3. Consent Declaration

By submitting this form, I consent to:

Collection and processing of my personal data for healthcare services
Storage of my information in secure systems
Communication via my provided contact methods
Sharing with healthcare professionals involved in my care
Processing for insurance and billing purposes
Retention as per DHA medical record requirements

4. Mandatory vs. Optional Information

• Mandatory: Name, contact details, basic health information
• Optional: Marketing communications, additional services, feedback

5. Data Security Assurance

We protect your data through:

• Encrypted transmission and storage
• Limited access on need-to-know basis
• Regular security audits
• Compliance with DHA data protection standards

6. Contact for Questions

For questions about data collection:
Privacy Officer: info@diolifehealth.ae
Phone: +971 45526179

6. Patient Data Protection Notice

PATIENT DATA PROTECTION NOTICE

1. Introduction

This notice explains how Dio Life Home Healthcare protects patient data in compliance with UAE Federal Law No. 45 of 2021 and DHA regulations.

2. Types of Patient Data

2.1 Identification Data

• Emirates ID and passport information
• Full name, address, and contact details
• Insurance and billing information

2.2 Medical Data

• Medical history and current conditions
• Diagnostic results and test reports
• Treatment plans and medications
• Healthcare provider notes and observations

2.3 Sensitive Data

• Genetic information
• Mental health records
• Substance abuse treatment
• Sexual health information

3. Processing Principles

We process patient data based on:

• Lawfulness: Legal basis for all processing activities
• Purpose Limitation: Data used only for stated healthcare purposes
• Data Minimization: Collect only necessary information
• Accuracy: Maintain accurate and up-to-date records
• Storage Limitation: Retain only as long as required
• Security: Implement appropriate technical and organizational measures

4. Patient Rights

As a patient, you have the right to:

4.1 Access Rights

• Request copies of your medical records
• Understand how your data is processed
• Receive information in accessible format

4.2 Correction Rights

• Request correction of inaccurate data
• Update personal information
• Add clarifications to medical records

4.3 Consent Management

• Withdraw consent for non-essential processing
• Object to certain uses of your data
• Control marketing communications

4.4 Portability Rights

• Request data transfer to other healthcare providers
• Receive data in structured, machine-readable format

5. Data Sharing Protocols

5.1 Authorized Sharing

• Healthcare team members involved in your care
• DHA and regulatory authorities (when required)
• Insurance providers (with your consent)
• Emergency services (in critical situations)

5.2 Prohibited Sharing

• Unauthorized third parties
• Marketing companies (without explicit consent)
• Non-healthcare related purposes
• International transfers without adequate protection

6. Security Measures

6.1 Technical Safeguards

• End-to-end encryption
• Multi-factor authentication
• Regular security updates
• Intrusion detection systems

6.2 Organizational Safeguards

• Staff training and confidentiality agreements
• Access controls and audit trails
• Incident response procedures
• Regular risk assessments

7. Data Breach Protocol

In case of a data breach:

• Immediate containment and investigation
• Risk assessment and impact evaluation
• Notification to DHA within 72 hours (if required)
• Patient notification for high-risk breaches
• Implementation of corrective measures

8. Complaints and Concerns

To report concerns about data protection:

Internal: Data Protection Officer
Email: info@diolifehealth.ae
Phone: +971 45526179

External: UAE Data Protection Authority

Implementation Checklist

Legal Compliance Checklist

• DHA license number included in all documents
• UAE Federal Law No. 45 of 2021 compliance verified
• Data retention periods aligned with DHA requirements
• Patient rights clearly outlined and accessible
• Consent mechanisms implemented for all data collection
• Data breach notification procedures established
• Contact information for Data Protection Officer provided

Technical Implementation

• Cookie consent banner integrated
• Privacy policy accessible from all pages
• Terms & conditions linked in footer
• Consent forms updated with new language
• Data collection forms include privacy notices
• Unsubscribe mechanisms implemented
• User preference centers created

Regular Updates Required

• Annual policy reviews scheduled
• Staff training on data protection updated
• Regulatory compliance monitoring established
• Patient feedback mechanisms for privacy concerns
• Third-party vendor agreements updated
• Security measures regularly assessed

Contact Information

For any questions regarding these policies:

General Inquiries: info@diolifehealth.ae
Phone: +971 45526179

Regulatory References:

• Dubai Health Authority (DHA)
• UAE Federal Law No. 45 of 2021 on Protection of Personal Data
• UAE Consumer Protection Law
• UAE Telecommunications and Digital Government Regulatory Authority

These policies should be reviewed by qualified legal counsel familiar with UAE healthcare regulations before implementation.